Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase of natural odor removal products. If you are not satisfied, you may return eligible items within 30 days of purchase, provided they meet the following conditions:

• Items must be in their original, unopened packaging
• Items must be unused and in their original condition
• Proof of purchase must be provided
• Items must not be damaged or altered in any way

Non-Returnable Items

The following items cannot be returned:

• Items that have been opened or used
• Items without original packaging
• Items damaged due to misuse or negligence
• Digital products or downloadable content
• Items purchased more than 30 days ago

Return Process

To initiate a return, please follow these steps:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions
6. Include a copy of your receipt or order confirmation

Refund Processing

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Please provide photos of the damaged or defective item when contacting us to expedite the process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure your return is received.

Contact Us

If you have questions about our return policy or need to initiate a return, please contact us:

Email: contact@ghodexaruxux.world
Phone: +441258547520
Address: Ashgillhead Rd, Ashgill, Larkhall ML9 3AE, United Kingdom